Shipping
We ship every order tracked, from a partner warehouse, to the United Kingdom, the European Union and the United States.
Dispatch time
Orders are picked, quality-checked and dispatched within 1–3 business days of payment clearing. Orders placed at a weekend or on a UK bank holiday are processed the next working day.
Delivery times and costs
| Destination | Delivery after dispatch | Cost |
|---|---|---|
| United Kingdom | 5–9 business days | £3.95 — free over £40 |
| European Union | 7–12 business days | £5.95 — free over £60 |
| United States | 7–14 business days | £5.95 — free over £60 |
Delivery estimates are working days and exclude the dispatch window above. Remote areas, islands and the Scottish Highlands can add 2–3 days.
Tracking
Every parcel ships with tracking. You'll get a tracking link by email as soon as the courier scans your parcel — usually within 24 hours of dispatch. Tracking can sit without an update for several days while a parcel moves between international hubs; this is normal. If there's no movement for 10 days, email us and we'll open an investigation with the carrier.
Customs and import duty
United Kingdom: shipped duty-paid. Nothing extra to pay on delivery.
European Union: shipped under the IOSS scheme with VAT collected at checkout. Nothing extra to pay on delivery.
United States: orders below the $800 de minimis threshold clear without duty. Our orders fall well under this.
Multiple items
Orders with several items may arrive in more than one parcel, sometimes a few days apart, because items can ship from different warehouse zones. You are only ever charged shipping once.
Wrong address
Please check your delivery address carefully at checkout. If you spot a mistake, email us within 12 hours and we'll correct it before dispatch. Once a parcel has shipped we can't redirect it, and parcels returned to sender due to an incorrect address are refunded minus the shipping cost.
Undelivered parcels
If a parcel is marked delivered but you haven't received it, check with neighbours and your building's post room first, then email us within 7 days. We'll raise a claim with the courier and either replace the order or refund you.
Questions
Email arhamdr455@gmail.com with your order number and we'll get back to you within one business day.