Returns & Refunds

If something isn't right, we'll make it right. You have 30 days from delivery to return most items for a full refund.

What you can return

Any item that is unused, undamaged and in its original packaging with all accessories included. Electronics must be free of scratches, scuffs and signs of use.

What you can't return

For hygiene and safety reasons the following can't be returned unless they arrive faulty or damaged:

  • In-ear headphones and earbuds once the hygiene seal is broken
  • Screen protectors and phone films once applied
  • Items marked as final sale or clearance at the point of purchase
  • Personalised or custom-configured items
  • Gift cards

This does not affect your statutory rights under the UK Consumer Rights Act 2015 or the EU Consumer Rights Directive.

How to start a return

  1. Email arhamdr455@gmail.com with your order number and the item you want to return.
  2. We'll reply within one business day with a returns address and a reference number.
  3. Post the item back, keeping your proof of postage.
  4. Once it reaches us we inspect it and issue your refund.

Return postage

If the item is faulty, damaged, or not what you ordered, we cover return postage — send us the receipt and we'll reimburse it.

If you've simply changed your mind, return postage is yours to pay. We recommend a tracked service; we can't refund items that don't reach us.

Refunds

Refunds go back to your original payment method within 5 business days of the return arriving with us. Your bank or card issuer may take a further 3–5 days to show the money in your account. We refund the full item price, plus original shipping if the whole order is returned or the item was faulty.

Faulty or damaged on arrival

Email us a photo within 14 days of delivery. We'll send a free replacement or refund you in full, including all postage. In most cases we won't ask you to send the item back.

Warranty

All electronics carry a 12-month warranty against manufacturing defects from the delivery date. This sits on top of your 30-day return right. The warranty doesn't cover accidental damage, water damage, or normal wear such as battery capacity loss.

Exchanges

We don't operate a direct exchange system. Return the item for a refund and place a new order — that's the quickest way to get the item you want.

Cancellations

You can cancel any order free of charge before it's dispatched. Email us within 12 hours of ordering with your order number.